Your Personal Customer Service Humanoid: Cyclone RPA

Meta Description: We have seen the rise of artificial intelligence technology and its use of it to find more value. And customer service needs smarter solutions to improve productivity. This article is about that!

The development of the network has created more customer service needs:

In the age of traditional media, people are more accustomed to telephone customer service. This is really convenient. However, with the explosive development of the Internet, more and more young people have become "Internet natives", and these young people are one of the target users of many companies. But many traditional companies are not ready to "capture" these target users.

For example, some of the following requirements have been added, which are difficult to solve with traditional customer service methods:

1. Provide 24-hour customer service.

For example, in China, many customers need to contact us at night or on weekends. If a person can't provide timely and effective solutions, we will lose a lot of business opportunities.

2. Provide real-time answers to questions from customers.

In this era of the mobile internet, people are constantly connected to mobile devices, so they will often ask some questions that require an immediate response. For example, when someone wants to buy something in our store and asks about the price of an item or the availability of stock, we have to be able to answer them immediately so that they can make a purchase decision quickly.

3. Support multi-language services.

Nowadays there are many online shopping malls that provide services in different languages such as Chinese, English and Japanese etc. Therefore, we must be able to provide multi-language services for our customers who use these languages regularly when communicating with us through different channels such as emailing or live chat rooms.

Therefore, it can be said that traditional customer service methods are facing increasingly severe challenges:

1. Low Timely Response Rate:

The traditional customer service method is to manually collect information and give feedback through emails, phone calls or other ways. However, when it comes to large-scale enterprises with tens of thousands of customers, there is an enormous load on staff resources. In addition, due to time zone differences and other factors, some customers may not receive a timely response from the enterprise. This situation often leads to dissatisfaction among customers and complaints about poor quality service.

2. Customer satisfaction level decreases:

The customer's personal request is not satisfied in time, and the complaint has become a problem.

Customers do not always know how to use products or services properly after purchasing them, and some even think that products or services are defective because they don't understand how to use them correctly, which leads to complaints about poor quality service from both sides.

3. Low efficiency in handling problems:

Customer service personnel are not capable of dealing with complex issues in a timely manner, resulting in dissatisfaction among customers and even becoming a reason for customer loss.

4. There are still many other problems left unresolved:

The social atmosphere of "customer is king" has been further enriched, but there are still many problems to be solved: human resource shortage, unreasonable management style and so on. In addition, there are many companies with complex workflows and processes that are difficult to automate using traditional approaches (for example, BPO).

We Need Some Customer Service Intelligent Solutions To Improve ourselves:

In a fiercely competitive market, improving yourself is the best way. In the field of customer service, there are many ways to do this, but one of the most effective and cost-effective methods is automation. This approach allows companies to provide personalized services at scale by using software robots (Robotic Process Automation) or virtual assistants that can adapt to different needs and situations.

Robotic Process Automation(RPA) is typically faster and more accurate than manual processes and can be easily implemented in large-scale environments. However, they do not replace human workers entirely. They simply shift repetitive tasks from humans to computers so that employees can focus on more value-added activities like problem-solving or creative thinking.

RPA helps in automating human-intensive tasks, which are hard to be done manually. It can do simple tasks like data entry, document scanning, form filling and so on. It can also perform complex tasks like analyzing data and generating reports.

RPA has many benefits over traditional manual processes:

1. Productivity:

It increases productivity by removing the human error factor from the process.

2. Accuracy:

RPA eliminates errors caused by manual data entry and other human errors that may occur during the execution of a task.

3. Flexibility:

With RPA you don’t need to hire more people or buy more hardware in order to increase your capacity as it scales up with your demand for more work and can be easily deployed on-premise or in the cloud depending on your requirements.

The Customer Service Intelligent Solutions Could:

Customer service robotic process automation (RPA) is a technology that can make your business more efficient and effective. As per the experts, intelligent solutions like this will help you to deliver better customer service. The main benefits of using this technology include:

1. Improved customer experience:

The best thing about this software is that it helps you improve your customer experience by providing them with answers to their queries promptly and accurately. This ensures that you retain your existing customers, which is critical for long-term success in any business.

2. Reduced operational costs:

You don’t need to hire expensive human resources or build expensive call centres when all you need is an efficient chatbot that can handle most of your customer queries on its own through conversation-based learning algorithms. This will save money on hiring expensive human resources and building costly call centres, thereby increasing profits for your business over time by reducing operational costs.

3. Increased productivity:

With an intelligent chatbot at hand, you don’t have to worry about hiring too many people or spending too much time answering calls and emails yourself because the software does this automatically for you.

Conclusion: Automation Is The Future Trend Of Development

Automation and intelligence are the future trends of development. With automation technology, you can improve efficiency and save time. Meanwhile, Customer service is a crucial part of the business. It's often the first point of contact and interaction with customers, and it can have a significant impact on your brand reputation.

Therefore, if intelligent automation technology is applied to customer service work, it will have the effect of 1+1>2.

Here, we recommend Cyclone as your partner:

Why Choose Cyclone:

You can use Cyclone RPA to improve your customer service quality and productivity by automating manual tasks. For example:

l Cyclone RPA makes your business more efficient and cost-effective by eliminating human errors and mistakes. It also helps you reduce the time spent on repetitive tasks so that you have more time for other important things like planning strategies, training employees or improving the quality of your product/service.

l Cyclone RPA enables you to work with multiple clients simultaneously without any errors or delays between them. This means that you can easily manage multiple projects simultaneously without worrying about missing deadlines or failing to meet the expectations of your clients!

l Cyclone RPA is flexible enough that it can be customized as per your needs and requirements. You can make changes in its programming if needed or add new functionalities according to the changing needs of your business!