Cyclone RPA Powered Aviation Process Automation to help airlines elevate to a new level of Digital Transformation

The key of digital transformation is to reduce the uncertainties in complex systems through the automatic flow of data in a world defined by data + algorithms, improve the efficiency of resource allocation, and build new competitive advantages for enterprises. Looking ahead, only enterprises with hyper-automation capabilities can gain a firm foothold in the wave of the times.

Due to its long history and huge business volume, abundant issues arise in the digital transformation within an enterprise. The first one to solve is numerous business lines that result in the incompatibility between systems. Cyclone Robotics provides the digital solutions for an Airline company tailored to its unique situation and requirements, for deploying the automation processes in an all-round way across financial and transportation businesses.

【Background】

The Airline has been established for a long time, and has various type of businesses. In addition to air transportation, it also operates on aircraft engine maintenance, import and export trade, financial management and so on. The pressure of international policies, the normalized prevention and control of Covid-19, and the fluctuation of fuel prices, etc. brought about the long standing effect on the company. The company is looking to reduce costs and increase productivity through automation, to improve operational efficiency.

【Business Pain Points】

Take air transportation as example. The company has a number of branches and offices set up at home and abroad, but no integrated system has been in place internally, which, in combination with the outdated IT platforms and its resulting information delays, creates data silos between systems, thus limiting the efficiency of the internal communication. For its customers, the data across travel platforms are stored disorderly, and a huge amount of data about flight schedules, and air ticket reservations need to be synchronized and sent.  All of these contribute to heavy workload in human work, and too much time consumed.  For its employees, such work is of less value, and also prone to errors.

【Introducing Cyclone RPA】

1. First, an integrated information system was built for the company to break down the barriers of various systems, and integrate the information from the central control room, regional branches, offices, and Covid-19 prevention and control data centers. In the event of abnormal and important information, RPA Robot will synchronize them in time and send it to the relevant person who will take prompt actions once receiving it.

2. Previously, the flight schedule had to be updated in various ticket sales platforms following the notice, then  shown at the appropriate locations, and sent to all customers’ mobile phones. Such work was tedious and cumbersome, and has to be completed by humans. With RPA Robot in place, the robot will update the flight information across platforms, and automatically send reminders to all customer holding tickets when it receives the flight ticket data, which is fully automated, thus boosting the efficiency 98%.

3. For customers’dynamic information such as refunds, it took much effort to manually review them, though no real value was created. However, the refund RPA robot can handle refunds on behalf of human workers by receiving applications, reviewing qualifications, arranging refunds, and updating flight information. The process can be fully automated, therefore freeing up the human labors.

Cyclone robots can work flexibly and stably 7*24*365 according to the set level, without human participation, thus eliminating information leakage, improving processing speed, simplifying the whole process, and significantly enhancing the aviation workers’ experience.

Through the application of RPA robots, a customer-centric business system for the information era has been established to reduce operation costs. The automated process allows staffs to shift their focus from low-value repetitive work to customer experience and more to create higher value, and achieve a more satisfactory cost efficiency. Aviation automation, which empowers both employees and customers, enables aviation operations to achieve a double leap in speed and accuracy.