How does Bank of Communications Financial Leasing use RPA to improve business operation efficiency and optimize the functions of business personnel?

Bank of Communications Financial Leasing is a wholly-owned subsidiary of Bank of Communications. Its businesses cover aviation/shipping leasing, manufacturer leasing, energy equipment leasing and small and medium-sized enterprise leasing. With the support of the innovative digital technologies, Bank of Communications Financial Leasing is seeing a rapid growth in its businesses. By the end of 2019, Bank of Communications Financial Leasing has achieved a net annual profit of 3.02 billion yuan, ranking first in the industry in terms of total asset value and added asset value.

As a leader in the financial leasing industry, how does Bank of Communications Financial Leasing empower employees and businesses and promote the digital transformation through digital technologies?

Business Pain Points 

1、 Old and new systems mixed, insufficient information sharingThe information systems used by Bank of Communications Financial Leasing include both internal systems and external systems. Such mixed and separate systems result in insufficient information sharing. Developing new systems as before may take much longer, and also involves developing various system interfaces. Some systems may not allow sharing of interfaces.

2、 Repetitive work prevents the business personnel to unleash their potential

The staff of the Business Review Department have to spend a lot of time checking customers’ risk information piece by piece every day and to ensure that there are no errors or omissions in them.

Wen Hui, General Manager of the Marketing Department, said that “we hoped to find a solution that can work well with our existing processes to help optimize our workflow and increase our business efficiency”.

Introducing RPA

So, the Bank of Communications Financial Leasing turned to Cyclone, hoping to address these challenges with Cyclone RPA. The RPA intelligent robots can help quickly and accurately input the leasing project information and risk monitoring information in an automatic way, then upload them to relevant systems, which relieves the business personnel’s burden. Users can gather and upload the information in time even when they cannot connect to the systems.

In the automated process of gathering the leasing project information, the RPA robots can assist business personnel to automatically maintain most fields in the form and complete a large number of repetitive information inputting actions in a quicker and more accurate way.

In the automated process of monitoring the risk information, the RPA robots can automatically retrieve customers’ risk information from various systems and save it in the local folders, realizing unattended workflow. What the business personnel should do is nothing but to check the daily reports. With the RPA robots, the staff of the business departments can save more time to complete more valuable work.

For the Financial Market department, Cyclone RPA has reduced the time spent on inputting the transactions information from 15 minutes to 3 minutes in human work, which sees 5 times increase in business efficiency. For the Business Review department, the time spent on inputting the project information has been reduced from 30 minutes/transaction to 5 minutes/transaction in human work, which is 6 times increase in the business efficiency. In addition, the risk information retrieval efficiency in the Business Review department has also seen 5-times increase. It now takes only 2 minutes per transaction, compared to 10 minutes as before. At the same time, the error rate in data processing is reduced to 0.

 "Cyclone RPA is easier to use than any other software products. Many business departments can use RPA to optimize their daily work and staff functions. We are confident that the potential of RPA can be fully unlocked across our company. " Commented by Bao Yichen, General Manager of Information Technology Department.