Cyclone RPA helps automate a large cosmetics brand for higher e-business operation efficiency

At present, amid the rising labor costs, most e-commerce companies are also seeing soaring operating costs. So the granular management of e-commerce businesses has been increasingly favored by e-commerce enterprises.

A well-known domestic cosmetics company owns several independent brands and sells many beauty and skincare products online. It has dozens of stores on Taobao, Tmall, JD.com among others. As an e-commerce leader in the cosmetics industry, it has its sales channels set up in every part of China.

However, due to a large number of repetitive and tedious human work to be handled every day, it urgently needs to make a breakthrough by optimizing its people and processes to enhance its competitive strength.

Pain points

Data silos across platforms from a number of stores

Today, live streaming has risen as a major tool in the e-commerce industry with abundant channels to receive orders. However, the systems in the company are too old to interconnect the order data from multiple platforms in the background, resulting in data silos, and putting a heavy workload on the data analysis and, financial settlement.

The large volume of orders to be handled in repetitive processes

As the Double Eleven, June 18, and Double Twelve shopping festivals are approaching, there will be a massive amount of orders to be handled at one time. It would take a lot of time and energy to handle them manually, and human operations are also prone to errors.

Faster update in commodities, and complex listing process in the platform

The company has a wide range of products, which should be updated in a timely manner with their latest introductions and prices in the platform as the shopping festivals draw near, to attract more consumers. However, listing them in the platform is cumbersome, and manual operations may result in delays in updating.

Introducing Cyclone RPA

In the company's automation project, Cyclone Robotics built an omnichannel operation center for it, where the orders from online stores can be managed at one stop with the help of RPA robots. Business personnel can break data silos to handle the business data centrally simply with one click, thus improving the business efficiency in an all-around way.

At the same time, in response to the influx of tens of thousands or even hundreds of thousands of orders during the shopping festivals, Cyclone Robotics deployed Order Management robots to replace human laborers. The robots can automatically log in to the OMS system to classify and export orders based on certain rules, then to verify the information included for shipping or refunding, in an effort to standardize processes, and reduce asymmetric information, and verification and matching errors.

To update the listing of commodities in time, Cyclone Robotics also built Automatic Listing robots to help list commodities in an automatic way with one click, realizing the intelligent e-commerce for the company. The robots can collect new commodities in Excel, then automatically log into the system to fill in the data, verify and approve the listing, which reduces the workload to list the commodities of various categories at one time, increasing operational efficiency.